Zoya Game's Terms & Conditions –
Fully & transparently

By using the Zoya Game website and mobile application, you agree to these Terms & Conditions You will be considered to have fully accepted these terms. If you do not agree with these terms, please do not use our platform.

Zoya Game is an online gaming and betting platform operating for users in Bangladesh. To access our services, you must agree to and comply with the following terms.

These terms have been written in Bengali for the convenience of users in Bangladesh. In the event of any dispute, the English version shall be considered final.

To open an account on Zoya Game, you must meet the following requirements:

• You must be 18 years of age or older. Accounts belonging to minors will be terminated immediately.
• Each individual may register only one account. Opening multiple accounts from the same device, IP address, or payment method is strictly prohibited.
• All information provided during registration must be accurate, complete, and your own.
• Keeping your account password confidential is your responsibility. Zoya Game will not be held liable if you share it with others.
• A copy of your National ID or passport may be required for account verification (KYC).

Zoya Game may request additional verification information at any time. Failure to provide it may result in a temporary account suspension.

Zoya Game currently supports deposits and withdrawals via Mobile Pay, Nagad, Rocket, and bank transfer.

Deposit Rules:

• The minimum deposit amount is set on the platform and is subject to change.
• Deposited funds are typically credited to your account within a few minutes.
• Deposits by third parties are not permitted. Only payment methods registered under the account holder's name may be used.

Withdrawal Rules:

• KYC verification is mandatory before making a withdrawal.
• Once a withdrawal request is approved, processing will be completed within 15 minutes to a maximum of 24 hours.
• Minimum and maximum withdrawal limits apply. Please contact the help center for further details.
• If a bonus has been used, withdrawals will not be permitted until the bonus wagering requirements have been met.
• If money laundering is suspected, withdrawals will be frozen pending investigation.

Zoya Game offers a variety of bonuses and promotions. Each bonus comes with its own terms, which should be read carefully before acceptance.

• Welcome Bonus: New members will receive a bonus on their first deposit. This offer is available one time only.
• Wagering Requirements: Each bonus requires a specified wagering amount before withdrawal (typically 10–30x the bonus amount).
• Validity: Bonuses must be used within a specified period after being credited. Any unused bonus will expire at the end of that period.
• Game Restrictions: Some bonuses can only be used on specific games.
• Bonus Abuse: Any attempt to exploit or abuse bonuses will result in immediate account termination.

All betting activity on Zoya Game is conducted fairly and in accordance with our rules. The following rules apply to all types of bets:

• Once a bet is confirmed, it cannot be cancelled or changed — though Zoya Game may use its discretion in exceptional circumstances.
• Zoya Game reserves the right to void any bets placed at abnormal odds due to technical errors.
• If an event is cancelled midway, Zoya Game's own rules will apply to any bets placed on that event.
• Match fixing or the use of insider information in Sports Betting is strictly prohibited.
• Maximum bet limits are set individually for each game and event.

All casino games on Zoya Game use internationally certified RNG (Random Number Generator) technology, ensuring that every game outcome is completely fair and random.

The following activities are strictly prohibited on Zoya Game. Violations will result in permanent account termination and forfeiture of all funds:

• Multiple Accounts: Multiple accounts registered under the same person.
• Bots & Automation: Using automated software or bots to play games.
• Collusion: Colluding with other players to manipulate or cheat in a game.
• Money Laundering: Using the platform for illegal money transfers.
• Hacking: Attempting to breach the platform's security systems.
• Fake Identity: Operating an account using another person's identity.
• Chargeback Fraud: Filing a chargeback on a legitimate transaction.

Zoya Game takes your privacy very seriously. Our Privacy Policy An integral part of these Terms & Conditions.

• Your personal information is used solely for service delivery and KYC verification.
• We never sell your information to third parties.
• In cases of legal obligation, information may be disclosed to the relevant authorities.
• Data from your gaming activity is analyzed to promote responsible gaming.

For more details, visit our Privacy Policy View page.

Zoya Game believes gaming should be a source of fun, not addiction. We are committed to the well-being of every player.

• Set Limits: You can set your own limits on deposits, bets, and losses.
• Self-Exclusion: You can temporarily or permanently close your account yourself at any time.
• Take a Break: You have the option to temporarily lock your account for a set period.
• Help: Our support team is available 24/7 to help with any gaming issues.

To learn more about responsible gaming, visit our Responsible Play View page.

Zoya Game reserves the right to suspend or permanently close any account without prior notice under the following circumstances:

• Violation of any provision of these Terms & Conditions.
• Registering with false or incomplete information.
• Involvement in any fraudulent activity.
• If the account holder is found to be a minor.
• If the account has been inactive for an extended period.

To learn the reason for an account suspension or to submit an appeal, please contact our support team.

Zoya Game reserves the right to modify these Terms & Conditions, in part or in full, at any time. In the event of changes:

• The last updated date on this page will reflect any changes.
• For significant changes, you will be notified via email or through the platform.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.

We therefore recommend visiting this page regularly.

If you have any questions or comments about these Terms & Conditions, please get in touch with us:

• Email: support@zoyagame.bet
• Help Center: Help Center page View.
• Live Chat: Once logged in, you can access 24/7 live chat support.

We typically respond to all inquiries within 24 hours. For urgent matters, please use Live Chat.